FAQ

How do I place and order?  

Ordering online at berrylaneshop.com is easy.  Simply select the size and quantity of the item, click add to cart.  Once you are finished shopping, click on the view cart button at the top right hand corner of the page to view your items, then click Checkout to begin the Checkout process.  

How do I pay for my order? 

For your convenience, we accept all major credit cards and Paypal.

Is my credit car secure? 

The importance of security for all personally identifiable information associated with our customers is of the utmost concern to us.  We take great care in providing secure transmission of your information from your computer to our servers. Our site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All transmissions that include personally identifiable information are protected using 128 bit SSL (secure socket layer) protocol encryption technology to protect against information loss and assure a secure and trusted experience. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure.  As a result, while we are committed to protecting your personal information, Berrylane shop cannot entirely ensure or warrant the security of any information you transmit to us.  

How quickly will my order be processed? 

All domestic orders received prior to 5:00pm Pacific Time, Monday through Friday, are processed within 24 hours upon credit card validation.  Standard delivery shipping takes 3-8 business days after order processing.  Please contact us if you require rush delivery and Next Day delivery.  

When will my credit card be charged? 

Your credit card will be pre-authorized  at the time your order is submitted.  The funds will be held by your bank, which may affect your account balance.  Berrylane shop is not responsible for overdraft fees.  Your credit card will be charged at the time the order ships.  

Do you ship outside of Canada? 

We are shipping to Canada and United States only.  

What are the benefits of creating an account online? 

Make shopping at berrylaneshop.com faster and easier by creating an account online.  It only takes a few minutes and you can update or view your account at any time.  The information under My Account is confidential.  Click here for our Privacy Policy.

How can I cancel my order? 

Please contact us as soon as possible if you would like to cancel an order.  We'll try our best to cancel the order for you, however, the order can not be canceled once it's processed.